Import customs tax

Hi there,
I would like to order passes but I'm guessing based on the website they will be exported from the UK.
Can anybody in EU confirm they received no import (custom) tax since it is classified as "document"?
The way I understand is if its a "ticket" customs apply (might be wrong). If it is just a paper document for later exchange then no import tax applies.
Can anybody from EU confirm this? Safe to order? ;)

Thank you very much