Hi,
My trip was cancelled due to concerns around the Coronavirus. Can I cancel my trip and receive a full refund? Please advise.
Thanks,
Johnny
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Cancellation and Refund
Johnny Hampton
over 4 years ago
1 answer
Daniel-san
18919 posts
6944 likes
over 4 years ago
Hi Johnny,
You've done the right thing by e-mailing us. Please note that due to the high amount of requests, it may take 2-3 business days to to get a reply in detail.
We can also provide you with an 85% refund for any unused ticket, within 1 year after purchase as per the terms and conditions.
Kind regards,
Daniel
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