Hello, I would like to cancel my unused 21 day pass and I have messaged [email protected] about it and
I have gotten no reply. Is there a penalty fee if you are cancelling due to the coronavirus? I never meant to cancel this trip, but I am concern of the current situation in Japan. Can you please let me know, thank you.
Back to General Japan Travel
Cancellation Inquiry
DanielaS
over 4 years ago
1 answer
Daniel-san
18919 posts
6944 likes
over 4 years ago
Hi there,
You've done the right thing by e-mailing us. Please note that due to the high amount of requests, it may take 2-3 business days to get a reply in detail.
We can provide you with an 85% refund for any unused ticket, within 1 year after purchase as per the terms and conditions.
Kind regards,
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $336.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18042 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes