Hello Daniel-san,
Can you please check the status of my order? I've been emailing support and posting on the forum but haven't received any updates.
I ordered my JR Pass on Sept 24, received a confirmation, but no updates after that.
My order # is 2126644. Can you provide the FedEx tracking number for my order? I need to receive the exchange orders by Oct 9 before my departure.
Thank you!
Back to Itinerary check
Need Update on my order #2126644
betsysun
about 1 year ago
2 answers
Daniel-san
18919 posts
6944 likes
about 1 year ago
Hi Betsy,
I'm looking at your order and see that you contacted us by e-mail to cancel? On the 25th?
Kind regards,
Daniel
betsysun
2 posts
0 likes
about 1 year ago
Hi Daniel,
It's best that my order is canceled at this time. Please send me a cancelation confirmation and reverse the charge on my credit card.
Thank you!
Daniel-san
18919 posts
6944 likes
about 1 year ago
We have done as requested, and will e-mail you once the refund has been made.
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $336.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18043 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes