Dear All, I ordered a pass by mistake on Sunday (yesterday) and have been trying to cancel since the order was made. The order # is #1950069. I've attempted to contact you through your Facebook page and I have sent multiple e-mails. Please let me know if this was canceled already before it is dispatched. Thank you, Pedro
Back to Regional Passes
Cancellation of a JRP
pripper
over 1 year ago
1 answer
Daniel-san
18917 posts
6922 likes
over 1 year ago
Hi there,
All cancellations need to be submitted through our contact form or [email protected], this as we have to make a return case.
If you have already e-mailed us, then please wait, as we will get back to you. Contacting us many times only creates more work for everyone and will delay your refund. We answer most e-mails within 24h on business days.
Kind regards,
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $352.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 17923 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes