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I ordered a JR Pass but never received

cynthiani858
cynthiani858
almost 3 years ago
1 answer

I bought a JR Pass and wanted it to be delivered at a UPS location so i can pick up from there. It said it delivered however, I went to the UPS today and they said that they never accept any mail like that… What should I do?

avatar
Daniel-san
19362 posts
almost 3 years ago
Expert

Hi there,

I'm sorry to hear about this - please contact our JR Pass support team or e-mail us with your order# and details, so we can look into this for you.

Kind regards,
Daniel


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