Hi i'm located in Australia. We paid for a JR pass and it was sent out in the mail (i think this was maybe the voucher for one). We have since lost it somewhere around the house. We don't leave for Japan for over a month. It obviously hasn't been activated yet, is it possible to get replacements sent out again before we go?
Back to Using the Japan Rail Pass
Lost JR pass
BenR
about 2 years ago
1 answer
Daniel-san
19272 posts
7508 likes
almost 2 years ago
Hi there,
Sorry to hear about this, we can't directly deal with lost tickets on the forum, but please contact our support team, and we can declare it as lost and, once confirmed, issue a refund for your current ticket.
You'll have to order a new replacement, though.
Kind regards,
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $459.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18753 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes