I had the opportunity to visit your country last March. On that trip, on March 6, 2024, I made a purchase in person at the ticket office of JR shinkansen, the ticket was from Tokyo to osaka and from osaka to kyoto, and Kyoto - Tokio. I used my VISA credit card. The person who attended me and processed the charge made a mistake in the dates of my travel and then, after checking the receipts, explained to me that he needs to charge me again and in approximately one month later I would receive a transfer of the price paid in error. I went to inquire afterwards and the person who attends me said that this action would be done automatically. This has not happened yet. Coud you be so kind to help me to figure it out what is happening with my refund? I have all the recives
Thank you for your help
Macarena Ureta
6 months ago
1 answer
Daniel-san
18919 posts
6944 likes
5 months ago
Hi there,
I'm sorry to hear about this. Here we can only help with purchases made through JR Pass.com.
The best advice I can give you is to gather the documentation you have, and inform your credit card company about the situation. Hopefully they can reserve the transaction.
Hope it works out!
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $336.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18042 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes