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TEAKED
TEAKED
over 3 years ago
1 answer

Hi my order number is #1704578. I haven’t been given a tracking number and it was supposed to be delivered yesterday and then Thursday. Now, it’s been rescheduled with no expected delivery day. Nor has it been shipped yet. I leave on Monday of next week. Can you expedite my order?

avatar
Daniel-san
19362 posts
over 3 years ago
Expert

Hi there,

I checked your order, and it has already been dispatched. You should have got a tracking number by e-mail (please check your Spam folder too).

If not, let me know, and I will resend it to the e-mail address used on the order.

Kind regards,
Daniel


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