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Intro
Lost your JR Pass? Don't panic. Here is everything you need to know as per our official Terms and Conditions. Left your JRPass voucher at home?
In order to activate your Japan rail pass, you must bring the physical exchange order. Due to strict Japan Railway rules, a scanned copy of your voucher , or our invoice, or order confirmation email is not sufficient to activate your Japan rail pass. You must bring the Japan Rail Pass Coupon with you to Japan and present it at the Japan Rail Pass counter. If you do forget it, please contact [email protected] and return your unused voucher when you come back from Japan for a refund minus a processing surcharge. Please note that refund is only available by your ticket issuer. Please double check where you purchased your pass from then contact your travel agency.Lost activated Japan rail pass?
If you have lost your activated Japan rail pass at one of JR stations, visit JR Lost and Found as soon as possible and report your lost pass. They should be able to help you to check lost properties. Unfortunately, once the pass is activated, refund/reissue are not available.Lost your voucher
Unfortunately, you need to buy a new voucher. However, a refund is still available though it takes longer to process. In these circumstances we will declare your voucher as lost to Japan railway. Once they confirm the voucher has never been used, we will issue the refund minus a processing surcharge. This process usually takes approximately 6 months from the first date we declare it as lost. Please contact us using contact form below. Please note that refund is only available by your ticket issuer. Please double check where you purchased your pass from then contact your travel agency.
Preventing Loss in the First Place
Keep your pass in a separate wallet from cash/cards — JR passes are slim green tickets that slip out easily. Take a photo of the front (your name, validity dates) and email it to yourself as backup proof.
Many travelers use a lanyard pouch or clip it to their phone case. If staying in hotels, leave it in the room safe rather than carrying it everywhere.
For more information go to our FAQ section: https://www.jrpass.com/faq
