Sanyo Sanin Pass No EMail

Hello,
Yesterday I bought the Sanyo Sanin Pass online at the JR West Website and everything went through smoothly.
Now im Missing any Confirmation Email or similar.
The payments went through on my Credit Card but I dontt have goten any Email from them..

I ordered it for the 05.10 , so we will be flying in tomorrow landing on 04.10. will there BE any Problems if i Go to there Office and provide them any information so i can get our Passes?

Or is anyone Here in the Forum able to help?

Kind regards Thomas