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JRPass Canceled and Refund my pass because courier issues

Biemjoe
Biemjoe
about 3 years 전
3 답변

Hi Daniel!

On 26 July 2023, I ordered a JRPass to be used on 7 August 2023. However, I received an email from JRPass support on 27 July 2023 informing me that my JRPass would be cancelled and refunded. The email stated that:

"Unfortunately, neither of our couriers can deliver to your address in Taiwan.  We will therefore cancel and refund your order with us."

When will my JRPass be refunded? I already sent two emails regarding this matter to JRPass support email. I really hope it'll be refunded before I leave for Japan in August

Thanks!

avatar
Daniel-san
19375 올리기
about 3 years 전
Expert

Hi there,

That's really strange, last time I checked we do in fact deliver to your country. However, please let me know your order# and I'll follow this up for you.

Kind regards,
Daniel

Biemjoe
Biemjoe
3 올리기
about 3 years 전

Hello

The order number is #2007453

avatar
Daniel-san
19375 올리기
about 3 years 전
Expert

Hi there,

I checked and expect that the refund should be back on your account by the end of the week.

Kind regards,
Daniel

Biemjoe
Biemjoe
3 올리기
about 3 years 전

Thanks Daniel!

Just to make sure, in the end of this week (last week of July 2023), or in the end of the next week?

So now i just wait, and no need to send my bank account number to JRPass support email right?

avatar
Daniel-san
19375 올리기
about 3 years 전
Expert

Yes, all refunds are made to the original payment method.


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