JR PASS Didn't Come !

Sato Satio

Hace casi 3 años

4 respuestas

I’ve ordered Delivery JRPass on september, 13 and the delivery date that was informed was September 25th (order number #2095879), but I didn’t receive them yet. I really need receive it urgently. Can you check and reply urgently? My daughter ordered one day after and it's ok. How can we travel separately ? Please, help us, onegai shimasu !

Daniel-san

19375 post

7667 me gusta

Hace casi 3 años

Hi there,

Did you receive your tracking number, I see a change of address was requested but is awaiting additional information from you.

I can't help directly with shipping however through the forum, due to having to publish personal information. If you need additional information, please contact our support team ([email protected]).

Kind regards,
Daniel

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Daniel-san

19375 post

7667 me gusta

Hace casi 3 años

PS: I see the package is at your local fedex facility, so you may be able to pick-it up there.

Best to give them a call.

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Sato Satio

4 post

0 me gusta

Hace casi 3 años

Liguei lá, não sabem informar sobre o documento e já estou a caminho do Japão. O que fazer?

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Sato Satio

4 post

0 me gusta

Hace casi 3 años

Já enviei e-mail para [email protected] e não tive resposta!

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Sato Satio

4 post

0 me gusta

Hace más de 2 años

After the DELAY and since I received the JRpass after going to Japan, I ask again at the support for refund the taxes of 2 JRpass. Need the procedures to do it.
Order #2095879
support@jrpass didn"t answer my email

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