i have all my confirmations and receipt but we left the passes at home
we land at HND in a few hours - will JR be able to help us reprint the tickets ??
i have all my confirmations and receipt but we left the passes at home
we land at HND in a few hours - will JR be able to help us reprint the tickets ??
Hi there,
I'm sorry to hear that! You do need your original voucher with you to receive the pass.
Please contact our support team for a new one or refund your current pass.
Kind regards,
Daniel
i emailed the support team on friday morning and have not heard back
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