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Names on Exchange Order do not match Receipt

alkchan
alkchan
almost 2 years ago
4 answers

Hello,

I ordered 2 passes for myself and my partner - our names are correct on email and printed receipt, however on the exchange order delivered both passes have my name on them (my name is used twice) - is this a mistake?

Will the correct names be used after exchange?

avatar
Daniel-san
19248 posts
almost 2 years ago
Expert

Hi there,

Sorry to hear about this - you will have to get exchange orders for each passenger's name.

If you ordered through our website, please contact our support team for a free re-issue, otherwise, contact your point of sale.

Kind regards,
Daniel


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