Hi in Shin-OsakaI entered the shinkansen area with my new JRpass.
Then took the shinkansen to Kyoto. However when getting out I realized I had another person’s ticket instead of my JRpass.
Somehow I must have picked up some else’s ticket at entrance gates ( automatic ticket control machine)
So someone has my JR pass registered with my passport number and I have some other ticket.
Does anyone have an idea what to do?
I have no idea how this happened.
Back to Using the Japan Rail Pass
Picked up wrong ticket
Berrakyedek
about 2 years ago
1 answer
Daniel-san
19272 posts
7510 likes
about 2 years ago
Hi there,
Sorry to hear about this, it would be near impossible to track down how has your pass if it was not done right there at the same moment.
The best would be to ask at the same ticket gate/station lost and found to see if somebody turned it in.
Kind regards,
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from ¥50,000 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18755 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes