I ordered my JR rail pass on March 15th but it has not yet arrived in the US. I also did not receive an email verifying that it had been sent. However, there is a charge on my credit card from March 15th that they had received and paid that charge by March 17th. I'm just wondering if it's lost or I should start worrying and perhaps go ahead and dispute the charge and start over or if the tickets are on the way?
revcdh
Hi there,
I'm sorry to hear that, we deliver overnight within the US and you should have received the pass way quickly. Did you place your order through www.jrpass.com? (Or a 3rd party website)? You should be able to verify this on the charge. If you ordered through www.jrpass.com, please contact our support team via [email protected] with your name and any other order details you may have. We will look into it and reply within 24h.
Kind regards,
Daniel
Scopri di più da oltre 19185 domande riguardo la Japan Rail Pass o chiedi ai nostri esperti di viaggio Japan Rail
Fai la domanda
Lasciati ispirare per la tua visita in Giappone seguendoci su Instagram e non dimenticarti delle tue foto una volta che sei lì.
Find out where to buy the japan rail pass online.
Abbiamo prezzi speciali per i bambini e fantastiche opzioni per la prima classe Vedi tutti i biglietti. O la nostra gamma di Tessere regionali
English
Deutsch
Español
Français
Nederlands
Português
日本語
한국어
简体中文
繁體中文