English
Deutsch
Español
Français
Italiano
Nederlands
Português
日本語
简体中文
繁體中文
Hi,
Yesterday I did order two passes an pocket wi-fi to Poland. I did already paid in full using credit card. (Revolut) I can see in my revolut app that transaction is still being processed and cI did not get any order confirmation on my email. How long will that take?
Using the Japan Rail Pass(으)로 돌아가기
Lack of order confirmation
rmolewska
over 3 years 전
1 답변
Daniel-san
19375 올리기
7669 좋아요
over 3 years 전
Hi there,
Confirmations are instant, if you did not receive an order# then the transaction will likely fail and any money reserved returned to you.
Should this not happen, then please contact our support team with the details you used during the order, and we can check in the system.
Kind regards,
Daniel
