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Hi,
Yesterday I did order two passes an pocket wi-fi to Poland. I did already paid in full using credit card. (Revolut) I can see in my revolut app that transaction is still being processed and cI did not get any order confirmation on my email. How long will that take?
返回Using the Japan Rail Pass
Lack of order confirmation
rmolewska
3 年多前
1 回答
Daniel-san
19375 发帖
7671 关注
3 年多前
Hi there,
Confirmations are instant, if you did not receive an order# then the transaction will likely fail and any money reserved returned to you.
Should this not happen, then please contact our support team with the details you used during the order, and we can check in the system.
Kind regards,
Daniel
