MEET & GREET
Hello, , my husband and I arrive at Tokyo Haneda at 22:35 in the evening on July 4th . We booked ...over 2 years ago1 answer3463 viewsover 2 yearsHaneda airport hotel to stay in on arrival
Hello, We are flying into Haneda airport and wanted to stay in a hotel that is in the airport or ...over 2 years ago1 answer4253 viewsover 2 yearsTrain Line
Hi, I will be planning my trip to Japan soon. Will be landing at Narita Airport early morning. Pl...over 2 years ago1 answer3623 viewsover 2 yearsForgotten exchange order
I have 2 exchange orders that were left in my home country. I am arriving in Tokyo tomorrow and w...over 2 years ago5 answers3587 viewsover 2 yearsAIRPORT LIMO service
HI I Arrive at Narita airport at 8 am and have a Flight to Okinawa from Haneda Airport at 1:40 P...over 2 years ago2 answers3725 viewsover 2 yearsJR pass Next day delivery
Hello, I am flying out to Japan from Hawaii on Friday (5/19/23). I am about to order my JR pass ...over 2 years ago1 answer3577 viewsover 2 yearsJRPass Delivery (Order #1902486)
My name is Francisco and I’m traveling to Japan with my girlfriend on the 18th of May (next Thurs...over 2 years ago1 answer3475 viewsover 2 yearsIssue with my order
I ordered my pass two days ago and made a mistake on the shipping address (I just entered the wro...over 2 years ago3 answers3531 viewsover 2 yearsCustomer Support Order #1896249
I have reached out to support a few days ago regarding an extension to my pocket wifi order, and ...over 2 years ago1 answer3539 viewsover 2 yearsPayment & Intinerary
Hello, I Have 2 questions about the JR Pass and the payment method. 1 - About the payment metho...over 2 years ago1 answer4896 viewsover 2 yearsAnother JR pass or no JR Pass question
We're currently debating whether or not to purchase JR Pass for our trip, and wanted to share our...over 2 years ago2 answers3533 viewsover 2 yearsTravel advice
We are travelling to Japan in the summer (jul/aug) and we are visiting mt Fuji for a few days fro...over 2 years ago1 answer3434 viewsover 2 yearsHello Kitty Shinskansen
Good Morning, I am traveling from May 17 - 31 and was very sad to know the hello kitty train is ...over 2 years ago1 answer3482 viewsover 2 yearsIssues with purchase
I purchases a JR Pass and have an order number. But my Credit Union sent me a text asking if this...over 2 years ago1 answer3731 viewsover 2 yearsDo I need anything Additional to the JR Pass?
We leave for Japan at the end of the month, and I was careful to book hotels near stations for ea...over 2 years ago2 answers3501 viewsover 2 yearshow long
How long does it take on the kansen from Osaka to Yokohama?over 2 years ago1 answer3312 viewsover 2 yearsKyoto and Tokyo
Hi, I am going to Japan on 02/11/2023 - 12/11/2023. We are planning to just stay in Tokyo for mos...over 2 years ago1 answer3746 viewsover 2 yearsKyoto to Kumamoto
My son and I are planning to visit Kumamoto from Kyoto, but we are unsure how long that travel ta...over 2 years ago1 answer3582 viewsover 2 yearsReserved Seats
Hi, I recently bought a JR pass from your website, and wanted to see if I’d be able to reserve m...over 2 years ago1 answer3008 viewsover 2 yearsPurchasing ticket
I need to get one way ticket from Tokyo to Kyoto, how do I do it from this website, seems like it...over 2 years ago1 answer3338 viewsover 2 years
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Starting from $505.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18908 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes