Can the hotel sign for my voucher if it arrives before me?
I need to have my vouchers sent by Fedex to my hotel in Japan. They will arrive before me. Can th...over 1 year ago1 answer1645 viewsover 1 yearPocket Wifi Location Change
Hi Daniel-san, 4 days ago, my flight to Haneda Airport has been cancelled but I was able to rebo...over 1 year ago1 answer1680 viewsover 1 yearDelivery Time to Portugal
Hi! I have just ordered my japan rail pass! How long is the estimate delivery time to Portugal?...over 1 year ago1 answer1541 viewsover 1 yearNot received confirmation
Has anyone had issues ordering a JR pass? I ordered 5 for my family yesterday and haven’t receive...over 1 year ago1 answer1714 viewsover 1 yearWhich rail passes are best
Hello, 2 of us are traveling to Japan in May: These are the train trips we need to take: 1. Sat...over 1 year ago1 answer1242 viewsover 1 yearMeet & Greet Service question
Dear Daniel, I am considering purchasing the Meet & Greet Service for my family and I when w...over 1 year ago1 answer1385 viewsover 1 yearTracking Number Ref.
Hi, Can you please provide me the tracking number for Order Ref. #1792623. We Purchased our JR P...over 1 year ago1 answer1756 viewsover 1 yearCan I use JR Pass to explore Hokkaido starting at Hakodate to Sh...
Hi Daniel-San, I plan to order the JR Pass to visit Hokkaido with my family and would like to kn...over 1 year ago2 answers1790 viewsover 1 yearMeet and Greet services
Hello, Can the Meet and Greet service representative assist with Takkyubin service as well as lug...over 1 year ago1 answer1547 viewsover 1 yearStrollers in Shinkansen
We will be traveling to Japan in April and noticed there are some new rules for oversized baggage...over 1 year ago1 answer1594 viewsover 1 yearWrong pronoun on the pass
Hello, I put the wrong pronoun on the JR pass, I put Mr instead of Miss, the name is correct jus...over 1 year ago1 answer1714 viewsover 1 yearMt Fuji trip on JR Pass
Hello! I hope everyone is having an awesome day! We will be in Japan on 05/08 to 05/16/2023 - Ho...over 1 year ago1 answer1771 viewsover 1 yearBuying JR East Pass
Hello Daniel-San Today is the 1st day of March, can't wait to start my trip to Japan in May! This...over 1 year ago4 answers2091 viewsover 1 yearHow often do shinkansen trains pass?
I know it depends on the station, but on Kyoto, Osaka and Tokyo? Do they pass regularly or I woul...over 1 year ago1 answer1830 viewsover 1 yearPocket Wifi Location Change
Hello, I purchased a pocket wifi that is scheduled to be picked up at Haneda as that is where my...over 1 year ago1 answer1421 viewsover 1 yearJR any reason cancellation protection
If our trip is cancelled for whatever reason, do we return the exchange order to get the 100% ref...over 1 year ago1 answer3319 viewsover 1 yearWhat pass to choose
Hi, I need a bit more advice on what pass to choose, we will be doing those travels : in 4 to 6...almost 2 years ago1 answer1638 viewsover 1 yearRenting Car in Hokkaido
Which website is do you recommend to rent private car in Hokkaido for 1 week? Also California lic...almost 2 years ago1 answer1766 viewsalmost 2 yearsNarita Airport to Shin Nihonbashi
Hi, may i confirm there is direct train from narita airport to shin nihonbashi station? If yes, w...almost 2 years ago2 answers1937 viewsover 1 yearExchange order
Good evening. Our flight keeps changing and is later than the original time. How late will I be a...almost 2 years ago5 answers1787 viewsalmost 2 years
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