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not getting my passes on time

ana
ana
over 9 years ago
1 answer

hi i want to know what can i do if my passes don't arrive in time and my flight leaves before! can i go to any office in tokyo to use them or get new ones with the fee i already payed? or with the photo i can get get to use them? please tell me if there is a way that i don't loose what i payed!

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Daniel-san
19375 posts
over 9 years ago
Expert

Hi Ana,

It depends on your situation. Our team will be more than happy to find the best solution to match your needs.

Please contact us via [email protected] with your order# and we will be in touch quickly.

Thank you,
Daniel

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