Refund
I purchased a 7 days normal regional tourist pass valid starts today. I have a changed in my trav...over 1 year ago1 answer2001 viewsover 1 yearHokuriku Arch Pass & the Azusa 50 Limited Express?
Can I confirm whether the HA Pass can be used on the direct Azusa 50 Limited Express from Matsumo...over 1 year ago2 answers1736 viewsover 1 yearTokyo Metro Pass
Does the Tokyo Metro Pass cover the JR Yamanote Line? Their Route Map includes Yamanote Line, but...over 1 year ago1 answer2858 viewsover 1 yearUsing Tohoku pass
To use the pass in local train which is non-reserve ,will I have to get ticket from station offic...over 1 year ago0 answers1744 viewsAmount of allowed tickets
Hello Daniel-san. Currently, I am planning a travel route for my holiday in Japan (October-early ...over 1 year ago1 answer1656 viewsover 1 yearUsage of Tohoku pass
After activation of Tohoku 5 day pass. Can I use the pass for 5 consecutive days or 5 flexible da...over 1 year ago2 answers1604 viewsover 1 yearKansai 1 day pass himeji hikone tsuruga
Hello! Can I visit kansai 1 day pass himeji hikone tsuruga? Or is 2 day kansai pass better idea?over 1 year ago1 answer1699 viewsover 1 yearConfirmation email
I just bought four (4) JR passes an a pocket wifi under order 1868101 but I have not received an ...over 1 year ago1 answer1818 viewsover 1 yearJR-WEST All Area Pass, exchange, and reserved seat
Hello. I plan to visit nagano before moving to kyoto and kansai area. My plan is take shinkansen ...over 1 year ago1 answer2129 viewsover 1 year14 days at Kyushu
Hi, We are staying at Fukuoka 14 days and would like to travel to the following places what pass...over 1 year ago4 answers1819 viewsover 1 yearDid not receive a order confirmation email. Very concerning and m...
Hello, I made a purchase for my JR pass on 04/19/2023 and have not received a order confirmation...over 1 year ago1 answer1709 viewsover 1 yearjr vouchers
I ordered 4 passed on 4/7/23 and I did not receive it as of 04/18/23. Confirmation 1839522. My c...over 1 year ago3 answers1975 viewsover 1 yearJR Pass or West JR pass
Hello, We will be - arriving to Tokyo and stay for 3 days - go to Osaka and stay at Osaka for 4 d...over 1 year ago1 answer1606 viewsover 1 yearDamaged JR passes
Unfortunately our JR passes have been through the washing machine. we are in japan. i have dried ...over 1 year ago1 answer4174 views9 monthsOrder
Hello, I contacted support [email protected] and have not received a response. I am inquiring ...over 1 year ago1 answer1953 viewsover 1 yearDelivery to Kyoto Hotel
Today is April10 and I was hoping to use the pass on April 14, a few days from now. If I order a ...over 1 year ago3 answers1512 viewsover 1 yearTohoku Pass
I am planning the following route in Golden Week - from Tokyo Haneda - Hakone - Aomori - Iwate - ...over 1 year ago1 answer1987 viewsover 1 yearQuestion re : Sanyo-San'in Area Pass
Hello, Would the Sanyo-San'in Area Pass be sufficient if we're arriving to Osaka via Kansai Airp...over 1 year ago1 answer1447 viewsover 1 year7 Day JR pass or Hokuriku Arch pass ?
Hi there, I would like to get some advice whether to get a 7 day JR pass or Hokuriku Arch pass ba...over 1 year ago1 answer1734 viewsover 1 yearTokyo Osaka Fukuoka
I plan to visit Tokyo Osaka and Fukuoka.. What type of regional pass should I buy? In Fukuoka, I...over 1 year ago1 answer1631 viewsover 1 year
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Can’t find the answer?
Learn from over 17923 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes