I’ve ordered Delivery JRPass on september, 13 and the delivery date that was informed was September 25th (order number #2095879), but I didn’t receive them yet. I really need receive it urgently. Can you check and reply urgently? My daughter ordered one day after and it's ok. How can we travel separately ? Please, help us, onegai shimasu !
Back to Using the Japan Rail Pass
JR PASS Didn't Come !
Sato Satio
almost 2 years ago
4 answers
Daniel-san
19256 posts
7462 likes
almost 2 years ago
Hi there,
Did you receive your tracking number, I see a change of address was requested but is awaiting additional information from you.
I can't help directly with shipping however through the forum, due to having to publish personal information. If you need additional information, please contact our support team ([email protected]).
Kind regards,
Daniel
Daniel-san
19256 posts
7462 likes
almost 2 years ago
PS: I see the package is at your local fedex facility, so you may be able to pick-it up there.
Best to give them a call.
Sato Satio
4 posts
0 likes
almost 2 years ago
Liguei lá, não sabem informar sobre o documento e já estou a caminho do Japão. O que fazer?
Sato Satio
4 posts
0 likes
almost 2 years ago
Já enviei e-mail para [email protected] e não tive resposta!
Sato Satio
4 posts
0 likes
almost 2 years ago
After the DELAY and since I received the JRpass after going to Japan, I ask again at the support for refund the taxes of 2 JRpass. Need the procedures to do it.
Order #2095879
support@jrpass didn"t answer my email
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