Need update on order #2140252

Hi all, I have submitted an order for JR pass on 27th Sep GMT. Can you please confirm all is ok and I will then receive the exchange order?
I want to make sure the issue date will be by this week as i will be in Tokyo on 27th - 28th Dec 2023 and need to know if i have to order a new exchange order or it's all ok and i don't need to worry i'll be left with no JR pass.

Thank you
Gisella