Middle name required?
I went to japan 2 years ago and purchased a jr pass then and it had my middle name on my ticket s...2 days ago1 answer245 viewsabout 15 hoursBrigitte Hofmeister
How long does it take to receive an ordered rail pass?2 days ago1 answer214 views1 dayPass Ordered- Not sure if it will arrive in time
Hi, we have gone ahead and ordered the JR Japan-wide rail pass for two of us. We could not see w...2 days ago3 answers860 views1 dayKids age limit
Hi, I can see a kid fare for kids aged between 6-11. Is there a pass needed for a kid aged less t...3 days ago1 answer805 views2 daysMeet and greet
Is the meet and greet service, included with the purchase of a ticket?3 days ago1 answer226 views1 dayDelivery to accommodation in another country
I will start my trip to Japan in 2 days. Before Japan, I will be staying in Hong Kong for 4 days ...5 days ago1 answer223 views1 dayTravel in on 1st April
Hi there I’m travelling on the 1st April is possible I can get the jr pass send to my email? Or h...5 days ago1 answer234 views1 day7day pass
Is the 7 day pass sufficient for a 10 day trip?6 days ago1 answer270 views1 dayChange the use duration of my JRPass
I recently purchased a 21 day JRPass for and would like to change that to a 14 day pass and also ...6 days ago1 answer653 views6 daysPre-booking tickets before arriving in Japan
We don't arrive in Japan until 18th April. We wish to travel on the Hello Kitty Shinkansen on 24t...7 days ago1 answer236 views1 dayTanya Japan Trip
We are travelling to Japan on the following dates: Tokyo - 25th 28th May Mt Fuji 28th - 29th ...7 days ago1 answer248 views1 dayJRPASS elime ulaşmadı
I haven't received my jrpass approval letter. I will be leaving Türkiye on March 28, 2025, but I ...7 days ago1 answer734 views2 daysBuying online
I will travel this coming Monday, no time to get my railpass(es) on time . Can I get it online?7 days ago1 answer767 views6 daysQuestion about the 7 day Rail pass
Hello from New Zealand. We are considering purchasing a Rail pass for 7 days. We would activate...8 days ago1 answer449 views6 daysreserve shinkansen
Can I reserve shinkansen seats online8 days ago1 answer526 views6 daysTrasa z Tokio do Hiroshimy.
Hello. I'm flying to Japan soon. We want to buy JRPASS for 14 days. We want to go from Tokyo to H...8 days ago1 answer446 views3 daysOnline seat reservations
Can I reserve shinkansen seats online rather than using a ticket machine at the station? If so, h...9 days ago2 answers1063 views5 daysLeft it too late
Hi - We (family of 4) leave for Japan from Canada in 2 days. I was in charge of purchasing the J...9 days ago1 answer450 views6 daysPass delivery
Hello, Is it possible to buy a jr pass and address a hotel in Japan to be delivered? How many day...10 days ago1 answer1045 views9 daysJr Pass
Hello! I’m from Paraguay, South America. I’m wondering if there any chance I can get my Jr pass t...11 days ago1 answer956 views6 days
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Starting from $352.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18427 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes